Welcome to Aquapac SurfBoard Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, our wave-wise customer service team is always ready to help at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in a wide range of water sports gear including bodyboards, surfboards, kite parts and accessories, beach equipment, and various accessories like fins, footstraps, and buoyancy vests. Our product categories include Accessories Body, Bags and Covers, Beach Toys, Boards Body, and much more.
Do you sell products from specific brands?
Yes! We carry products from top brands like Catch Surf, Exocet, Ezzy, and F-One among others. We’re committed to providing quality gear from trusted manufacturers in the water sports industry.
Do you offer construction and repair parts?
Absolutely! We understand that maintenance is part of the water sports lifestyle. Check out our “Construction and Repair Parts” section for all your board repair needs.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries (excluding some remote areas in Asia). Whether you’re riding waves in Australia or windsurfing in Europe, we’ve got you covered!
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping: Fast & trackable via DHL or FedEx (10-15 days after dispatch) for $12.95 AUD
– Free Shipping: Budget-friendly via EMS (15-25 days after dispatch) for orders over $50 AUD
How long does order processing take?
We’re quick! Orders are typically processed within 1-2 business days. You’ll receive tracking details as soon as your order is dispatched from our warehouse at 78 Wynyard Street, WEREBOLDERA, AU 2720.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for smooth and secure checkout. Pro Tip: Combine multiple items in one order to qualify for free shipping and save more!
Are your prices in AUD?
Yes, all prices on our website are in Australian Dollars (AUD).

Returns & Exchanges

What is your return policy?
We want you to be completely stoked with your purchase! If you’re not satisfied, we offer a 15-day return policy from the date of delivery. Just contact our customer service team at [email protected] to arrange returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Account & Technical Questions

How do I track my order?
Once your order is dispatched, you’ll receive tracking details via email. You can follow your package’s journey from our warehouse to your doorstep using the provided tracking number.
What if my package is lost or damaged?
While we carefully package all orders, if your gear arrives damaged or goes missing, please contact us immediately at [email protected] with your order details and we’ll make it right.
Can I change my order after it’s placed?
We process orders quickly to get you your gear ASAP. If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Still Have Questions?

Our friendly customer service team is always ready to help you ride the waves sooner! Contact us at [email protected] for any additional questions.

Now that you know how easy it is to get your gear, why wait? Shop now and get ready to hit the waves!